Want to get an overview of how each review request email is performing? Now you can see the status of each review request email in the requests dashboard. This will show you:

  • The date your review request email was sent
  • The type of requests (initial review request, reminder 1, reminder 2)
  • The email template that was used
  • The latest status of your email (delivered, opened, link clicked, etc.)
  • The date when your email was sent, delivered, opened, clicked, etc.
  • Other information such as browser, operating system, country, etc.
  • Content of the review and link to the full review in the reviews dashboard (if the reviewers have submitted the reviews)

How to see the email status

  • From the requests dashboard, click on the "More" icon (...) on the right of the line item you want to see.
  • Choose "See email status". *Note: the "See email status" option is not available for any review requests that are skipped (because no email is found, the product/customer/order is excluded, the product has been reviewed, etc.)

  • A pop-up will be opened, showing the status of the review request emails sent for that line item. 

  • The pop-up will first show the latest status of your review request emails. This will be updated as the latest status of your emails changes. To see the email status in detail, click the arrow on the right.

  • Other details such as browser, operating system, country, and content of the review (with a link to the full review in the reviews dashboard) will also appear when available.

Sent, Delivered, and Bounced

The "Sent" status means that the review request has been sent from our side. "Delivered" means that the email has reached your customer's mailbox successfully. If the email can't be reached (because the email address is incorrect, for example), you'll see a "Bounced" status.

Anonymised by Google

If you see "OS anonymised by Google" or "Browser anonymised by Google" in your email status, it means that your review request emails have been opened on Gmail and processed by its Google Image Proxy, a Google service that anonymises image requests for Gmail. 

Before, Gmail used to hide suspicious images for security purposes, and receivers need to click on the images to see them. To avoid this inconvenience, Gmail downloads all images whenever every email hits their servers and before it’s delivered to the recipient’s inbox. 

This causes some inaccuracies in our email open detections, and all of them are displayed as "anonymised by Google". Despite that, Google Image Proxy comes with two advantages:

  • Gmail now displays images by default.
  • The images within your email will load rather fast.

If your reviewer opens the email via other email clients than Gmail (for example, Mail app for Mac), you can see the correct tracking information: