Shop-level reviews help you showcase overall reviews of your shop such as customer support, delivery, or website user experience. Shop-level reviews are activated if you enable the All Reviews Page (part of our Awesome plan). Customers can submit shop-level reviews by clicking on the Write a review button on the All Reviews Page. 

To collect verified shop-level reviews, you need to use the Shop Review block in our custom email templates. 

  • From Product Reviews Main Dashboard, choose Requests > Emails Templates

  • Click the New Template button or choose an Email Template available and click on the Edit icon as shown in the screenshot below.

  • Start editing your Email Template by using drag and drop blocks. For more details about how to use each block, check this article.

  • You can find the Shop Review Block in the This block allows customers to submit a shop review by linking them to the “write a review” form on the All Reviews Page. You can customize the button text, button background, star color, and so on.