Want to send review requests after your customers have received and experienced the products? Besides Aftership integration, you can also use Delivery Based Requests to automatically schedule your review requests based on order delivery (instead of fulfillment by default) if your orders are marked as delivered in Shopify.
Note: This article is for Judge.me based review requests. It will not work with Klaviyo based review requests.
How to enable Delivery Based Requests
You can enable the feature in Settings > Integrations > Admin Backend > Delivery Based Requests. When this feature is on, Judge.me will schedule review requests once the order is marked as delivered in Shopify.
This feature works in two cases:
- If you are using USPS, UPS, FedEx, Canada Post, and Sendle, you can add the tracking number to your Shopify orders and the delivery status will be updated directly by these carriers.
- If you are using carriers other than those mentioned in (1), you would need to use a third-party shipping app to update your delivery status to Shopify. So far, this feature is working well with:
*Note: we don't integrate with any third-party tracking apps. Those apps have to update fulfillment shipping status in Shopify, then Shopify notifies us to schedule your review requests. If you are using a tracking app that doesn't send delivery status directly to Shopify (or fails to do so), it's not possible for us to schedule any of your review requests.
After you enable the Delivery based requests, we'll send the review requests x days after your orders are marked as delivery, where x is the number of days you set in Request Timing.
Delivery Based Requests and Aftership
- If you enable both Aftership integration and Delivery Based Requests, we'll use Aftership as the scheduling option. This feature does not work with Aftership enabled.
- Delivery Based Requests doesn't work if Aftership is set and tracking via Aftership fails.