Need to help in collecting more new reviews with reviews app? Start sending the review request emails now! In this article, we will show provide you a step-by-step guide on how to make the most of your review request emails.

  1. Design your email templates with the email editor
  2. Configure the review request settings
  3. Manage all your review requests in the Requests dashboard
  4. Manage all your reviews in the Reviews dashboard

There are two other ways to have more reviews for your shop:

  1. Import the reviews from other platforms
  2. Collect the reviews directly on your online store with the Review Widget

1. Design your email templates with the email editor

Using the email templates, you can design your review request emails with user-friendly drag-and-drop blocks and flexible design customization to provide your customers with a more seamless journey to submit product reviews, which in turn helps you build social proof and increase the conversion rate of your online store. Check this helpdesk to learn how to get started with email templates.

2. Configure the review request settings

To configure further settings for your review request emails, go to Settings > Review Requests

Here are some important Review Request settings that you may want to start with:

Request Timing

In the Settings > Review Request > Timing and Format, you can adjust:

  • The maximum number of line items (in a fulfilled order) to send reviews requests.
  • The number of days after order fulfillment to send the first review request.
  • The number of days to send an automatic reminder after the first review request has been sent.
  • The number of automatic reminders to be sent.
  • The order that each review request will be sent if there is more than one item in the fulfilled order: most expensive (product), least expensive, random, least reviews.

Request Conditions

In the Settings > Review Request > Conditions, you can:

  • Enable requests for domestic orders or international orders, or both
  • Automatically blacklist some tagged products, customers and/or orders from the review requests schedule

Admin Notifications

You can send a notification to your email when a new review is submitted. Imported reviews and reviews created by admin won't trigger the email notifications.

Push Notifications and SMS Requests

You can integrate with third-party apps to send SMS (SMSBump, SMS Notifications) and push notifications (PushOwl) to remind your customers to submit a review.

3. Manage all your review requests in the Request dashboard

You can access the Requests dashboard from the Requests tab in your admin dashboard. Requests dashboard contains all the line items that are sent or to be sent a review request email, SMS, or push notifications. You can also check your Email Templates, A/B testing, and Reports easily in the sub-tabs.

According to your configuration in step 2, all the review requests will be scheduled automatically in the Requests dashboard. You can also:

  • Add manual requests: schedule Review Requests for old orders fulfilled prior to your installation date, or orders from a bulk CSV import.
  • Skip requests: skip all undelivered review requests for all orders, fulfilled in the previous days until now

  • Send requests again, permanently exclude the buyer's email or product from the review requests schedule
  • Enable automatic reminders, push notifications and SMS requests


  • A customer will review each product only once. This means that a customer will not receive a review request for the same item if he has written a review already (we consider items on the product, not variant level). However, if the product hasn't been reviewed, a new review request will be sent for the same product of the new order.
  • will send the review request based on fulfillment, not order. The review request will be sent once the order is completely fulfilled (so partial fulfillment is not considered).
  • If a product is purchased multiple times within an order, only one review request is sent to review the product (Please review your purchase of {{ order_quantity }} x {{ product_title }}).

4. Manage all your reviews collected in the Reviews dashboard

Review dashboard is where you can see and curate all your reviews, both product and shop reviews from all available sources (web, emails, imported, SMS, etc.). From the Reviews dashboard, you can choose whether to publish your reviews or hide them, reply to your reviewers, feature the reviews on the Review Carousel, share them on social media, and so on. Check this helpdesk to learn more about how to manage the reviews in Reviews dashboard.