1. How can I set the schedule for my review requests?

To set the schedule for your review requests, go to Settings > Review Request > Timing and Format > Request Timing. In this setting, you can adjust:

  • The maximum number of line items in an order to send reviews requests
  • The number of days after order fulfillment to send the first review request
  • The order that each review request will be sent if there is more than one item in the fulfilled order: most expensive (product), least expensive, random, least reviews

Learn more about review request settings.


2. Can I send the review requests to non-Shopify customers?

To send the review requests to non-Shopify customers, you can add manual review requests by uploading a CSV file. You can download a sample CSV file here. To upload your CSV file:

  • From Judge.me admin dashboard, go to Requests dashboard
  • Click the button Add manual requests on the top right
  • Choose your CSV file and click Upload CSV

Sending review requests to non-Shopify customers is a free feature. Learn more about sending the review requests to non-Shopify customers.


3. Can I send review requests to old customers in Shopify?

To send the review requests to old Shopify customers, you can add manual review requests

  • From Judge.me admin dashboard, go to Requests dashboard
  • Click the button Add manual requests on the top right
  • Choose the date from which your old orders were fulfilled, then click Send Review Request Emails for Old Orders.

Sending review requests to non-Shopify customers is an Awesome feature. Learn more about sending the review requests to old Shopify customers.


4. How can I send a review request to just one customer?

You can send a review request manually to one customer, thereby skipping the scheduling process. 

  • From Judge.me admin dashboard, go to Requests dashboard
  • Choose the line item you want to send the email, click on the More icon
  • Then click Send this request again.

Learn more about review request settings.


5. I am not receiving any notifications of customers leaving reviews?

Make sure all your admin notifications settings are correct. You can use your public domain email address (e.g @gmail @hotmail @yahoo) for notifications.


6. Can I send out the review requests after delivery?

You can only send out the review requests after the orders are fulfilled. Learn more about review request timing.


7. Why can't I confirm my email for the review requests?

  • You can only send review requests from your private domain. Pubic domain email addresses (e.g Gmail, Hotmail, Yahoo, etc.) will not work. 
  • You can use requests@judge.me as your default email address for sending review requests. If your current email address is unconfirmed, we will still send review requests via requests@judge.me, so your review requests will always be sent.
  • You can change your settings here. You can delete your current email address and revert back to the default email (requests@judge.me).