If you have reviews from platforms other than a review app or AliExpress? You can create a CSV file containing your reviews and import them directly using our import wizard.


You can access the import wizard by going to More > Import and Export > Import Reviews > From customers directly (with import wizard).


To import your reviews using the import wizard, please follow these steps:


Step 1: Prepare a proper CSV file

You can download a sample CSV file here. Ideally, your CSV import file should look like this:



Step 2: Upload your CSV file and match the CSV column name with the review field

We will pull out the header rows in your CSV file and automatically match the column names with the review fields first. If some fields don’t work automatically, you can manually select the column names to match the information you need.

If any fields are matched wrongly, an error message may appear, for example:

Step 3: Confirm your import date and start importing

  • We automatically detected the date format from your CSV file review date column. For example, if the date in your CSV file is 2020-02-26 02:32:40 UTC, we think that your date format is YYYY-MM-DD HH:mm:ss UTC, which means "Feb 26, 2020, 02:32:40". 
  • If the import date is correct, continue importing by clicking Import


Step 4: Check your import status

If you configure everything correctly, you will receive this success message and the import log will update in a few minutes.

Another way to import reviews from CSV file

You can also import your review directly by going to More > Import and Export > Import Reviews > From Review Apps > Judge.meThen upload your CSV file as usual. This way, however, doesn't allow you to review your CSV columns before importing.


Import questions and answers from your custom forms

If you want to import custom forms, please create additional columns in your CSV file following the format CFQuestion, where Question is your custom forms questions. We only import custom forms as text so we do not import multiple options custom forms.