Offering coupons is a great way to encourage customers to write a review and share their experiences. It also helps turn a first-time buyer into a return customer.
With Judge.me, you can set up a flow to generate and send these coupons automatically after your customers leave a review.
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Step 1: Enable coupons
- In Judge.me admin, go to Settings > Rewards > Coupon Settings.
- Enable coupons.
- Add details for your coupons (optional).
- Click Save settings.
Step 2: Add coupon details to your review request
You can then add the coupon details directly to your email content at Requests > Email templates or just use this variable {{ coupon_details }} in your email template.
By letting your customers know in the review request that they will get a coupon when they leave a review, they will be more incentivized to do so. Please also note that customers will receive 1 coupon for each qualified review.
Step 3: Set up your coupon
For Judge.me-generated coupons
If you're using Shopify, Judge.me can generate the discounts automatically for you. These discounts will show in your Shopify's Discounts dashboard as PriceRule-...
Each discount can have multiple coupon codes, which we will send to the reviewers.
To see the coupon code and discount code in Judge.me:
- Go to Reviews > Reviews dashboard.
- Choose a review you want.
- Click the 3-dot icon > View more.
If the review is qualified for a coupon, you'll see this screen:
For the discount rules, we've already set up the conditions by default.
- If you want to customize them, go to Settings > Rewards > Review Coupons.
- If you don't want to customize them, you can skip this step.
| Generated coupon code | Enter a suffix for your coupon. |
| Coupon discount value | Choose discount by a percentage or a fixed amount |
Minimum purchase requirements | Specify a minimum order amount before the code can be used (Minimum purchase amount or Minimum quantity of items) |
| Customer eligibility |
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| Use per customer |
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| Usage limits |
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| Coupon validity |
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| Reminder email |
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For external codes
If you're on other platforms, or you're on Shopify but want to set up your own discount, you can create the discount in your platform and add the code in Judge.me admin > Settings > Rewards > Coupon Code (external codes).
To see the difference between static and dynamic coupons and how to upload dynamic coupons, please check this Static coupon and Dynamic coupon article.
Step 4: Set up the reward conditions
You can set up reward conditions in Judge.me admin > Settings > Rewards > Reward Conditions.
Only when a review meets all these 3 conditions (for the reviewer, the review, and the ratings) will a coupon be created.
Reviewer Conditions
| any reviewer | Any reviewer can receive a coupon |
| verified buyers only | Only if the reviewer is a verified buyer |
| buyers of the reviewed product only | Only if the email address in the review has been used to order the product. |
| reviewers requested by Judge.me | Only if the reviewer comes from Judge.me review requests (review source = email/PushOwl/SMS) |
Review Conditions and Minimum rating
You can choose among these conditions to make sure a review is qualified:
- any review
- any review with title and body filled in
- any review with at least one photo or video
- any review with at least one video
You can also set the minimum rating (1 to 5 stars) to be eligible for a reward.
Step 5. Customize the coupon email
When all conditions are met, we will send the reviewer the coupon code via email. To edit this email, go to Settings > Rewards > Coupon Email.
You can customize your coupon emails in multiple languages, just follow these steps:
- Follow this guide to published translated languages in Shopify and enable the multiple language emails in Judge.me
- In Coupon Email settings, choose the language you want to edit from the drop-down menu and customize the email content below.
