Available on the Awesome plan 

Judge.me's integration with Klaviyo allows you to set up automatic email flows based on the reviews/questions they’ve submitted. For example:

  • You can create an automatic flow for negative reviews, offering help to customers.
  • Or set up a flow for positive reviews, mentioning future sales and special offers.

Set up Judge.me x Klaviyo integration

Step 1: Add your Klaviyo API Key

  • In Klaviyo admin, go to Settings > API Keys.
  • Click Create Private API Key.
  • Name it anything you want and copy the API Key.

get klaviyo api key for judge.me integration

  • In Judge.me admin, go to Settings > Integrations > Admin Backend > Email Marketing Integration > Choose Klaviyo.
  • Paste your Klaviyo API Key into the box and click Check.

If you have created the API key for Judge.me x Klaviyo review request integration, you can skip this step.

Step 2: Send review events to Klaviyo

  • Turn on the Send review events to Klaviyo.
  • Choose your threshold for positive reviews (e.g. if you choose "at least 4 stars", 4- and 5-star reviews will trigger a SubmittedReviewPositive event while the rest will trigger a SubmittedReviewNegative event).

How to use Judge.me events in Klaviyo

After the integration is enabled, we will send an event to Klaviyo when a new qualified review/Q&A is submitted.

  • We will send the events for both published and unpublished reviews.
  • We won't send any events for imported and admin reviews.
  • An event can only be received if the customer is already on your Klaviyo subscriber list.

Here are the events we send to Klaviyo:

SubmittedReviewPositiveeach new positive review
each new negative review
SubmittedRevieweach new review
SubmittedQuestioneach new question
SubmittedAnswereach new answer coming from community questions

Once the events are sent to Klaviyo, you can create a custom flow using these events. They can be found in the Metric trigger.