Judge.me will send automatic review requests after your Shopify orders are fulfilled. But if you have fulfilled orders before installing Judge.me, you can still schedule manual review requests to collect reviews from these customers.
In the Judge.me admin dashboard, choose Requests > Requests dashboard. Then click on the Add manual requests button on the top right.
- Then, enter old orders' creation date from which you want to start sending review requests (e.g. 6 months before Judge.me installation), and the maximum number of emails a buyer should receive (1 is recommended).
- We need the maximum number of emails because we will process a lot of old orders at the same time, so if the buyers ordered many times, we might send them a lot of review request emails at once.
- We will skip the orders that are unfulfilled or already processed before, and apply your Email Blacklist or Blacklist Automation by Tags settings to the remaining ones.
- You will receive an email after we are done processing the old orders and the results of our work will be added to your dashboard (approximately after 10 minutes).
*Note: This feature is only for our Awesome plan ($15month).