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Customizing the Review Request Email

Modified on: Sat, 6 Apr, 2019 at 7:00 PM

Customize Review Request Email offers 4 templates for sending Review Request Emails. You can choose your preferred template in Settings page under Review Requests tab, in Email Templates box. You can also send a sample email for each template in the same place.

  • Single Review Email Template: contains the review form inside the email itself. This template also has many user-friendly settings for you to customize your logo, texts, branding colors, etc. This template is recommended for most users.
  • Multi Review Template: This template is especially suitable for shops with many line items per order, that you can ask for reviews for multiple products in an email. Additionally, you can also choose to add a section for Shop-level reviews as well.
  • Picture First Email Template: This template asks for review pictures prior to full review and offers a step-by-step approach to ease the review completion process. This is especially useful for shops who benefit from visual reviews.
  • Full HTML Email Template: is fully customizable with 100% HTML freedom. This template is usually used when you want to customize the email more than what our Default Template offers. This template is recommended for advanced users.

Please note: You can always go back to the default settings by simply saving an empty field. 
Make sure to view the changes in the Email Editor prior to saving.

Fixed/dynamic picture size

Our variable {{ product_img }} shows an image with full width. In many cases that may be too big. So if you want to set up a smaller picture, then you will have to add it directly as html.

Example for absolute height and making the image a link (open in new tab)

 <p style="width: 100%; text-align: center;">  <a href="{{ product_href }}" target="_blank">    <img src="{{ product_image_url }}" height="200px;">  </a> </p>   

Example for relative width and making the image a link (open in new tab)

 <p style="width: 100%; text-align: center;">  <a href="{{ product_href }}" target="_blank">    <img src="{{ product_image_url }}" width="50%;">  </a> </p>   

Additional styling

 <p style="width: 100%; text-align: center;">  <a href="{{ product_href }}" target="_blank">    <img src="{{ product_image_url }} " width="50%"  style="margin:auto; display:block;">  </a> </p>   

Remove branding

 <style> .jm-footer { display:none !important; }

Multi Review Email Template: Show images instead of buttons

From Fitzrovia & Co.:

Use the HTML code below (and adjust for your own text) to show images instead of buttons to your buyers. A click on the product image will bring them to the review widget to leave a review.

Additionally, you need to deactivate the Advanced Customization setting in the Multi Review Email Template (so that it says: Product Loop: We will not use the loop offered by You will write your own loop.)

<style> .preheader { display:none !important; visibility:hidden; opacity:0; color:transparent; height:0; width:0; } </style> <table width="100%" border="0" cellspacing="0" cellpadding="0">    <tbody><tr>        <td align="center">            <span class="preheader" style="color:#f3f3f3; display:none !important; height:0; opacity:0; visibility:hidden; width:0">Hi {{ buyer_first_name }}, how did we do? Leave a Review and you could win a $100 Fitzrovia & Co Gift Card! ________________________________________________________________________________________________________ </span>            <table border="0" cellspacing="0" cellpadding="0" style="max-width:500px;">                <tbody>                    <tr>                        <td style="color:#666666;">                            <br><div style="text-align:center; color:#666666;"><strong>Leave a Review to Win</strong></div>                            <span><br>Hi {{ buyer_first_name }}, thanks so much for shopping with us recently. How did we do? Leave a quick review and you could <strong>win a $100 Fitzrovia & Co Gift Card!</strong></span><br><br>                        </td>                    </tr>                </tbody>            </table>       </td>    </tr> </tbody></table> <table width="100%" border="0" cellspacing="0" cellpadding="0">    <tbody>        <tr>            <td align="center" style="color:#666666;">                <br>                <table border="0" cellspacing="0" cellpadding="0" width="260">                    <tbody>                        <tr>                            <td align="center" style="border-radius: 3px;" bgcolor="#777777"><a href="{{ shop_review_href }}" target="_blank" style="font-size: 12px; font-family: Helvetica, Arial, sans-serif; color: #ffffff !important; text-decoration: none; text-decoration: none;border-radius: 3px; padding: 8px 40px 6px 40px; border: 1px solid #777777; display: inline-block;"><span style="color:#ffffff;">REVIEW FITZROVIA & CO.</span></a></td>                        </tr>                    </tbody>                </table>                <br><br>               {% assign product-count = 0 %}               {% for product in products %}                        {% assign product-count = forloop.length %}                        {% assign products-title = "Prefer to review one of your purchases? Great! Click on it below..." %}                        {% if forloop.length == 1 %}                            {% assign image-size = 250 %}                            {% assign products-title = "Prefer to review your purchase? Great! Click on it below..." %}                        {% elsif forloop.length == 2 %}                             {% assign image-size = 135 %}                        {% elsif forloop.length == 3 %}                             {% assign image-size = 88 %}                        {% elsif forloop.length == 4 %}                             {% assign image-size = 65 %}                        {% elsif forloop.length == 5 or forloop.length == 6 or forloop.length == 7 or forloop.length == 8 or forloop.length == 9 or forloop.length == 10 %}                             {% assign image-size = 50 %}                        {% endif %}                                        {% if forloop.index == 1 %}                            <span><strong style="color:#666666;">{{ products-title }}</strong></span><br><br>                        {% endif %}                         {% if product['image_src'] != blank %}                            <a href="{{ product['url'] }}" title="Review the {{ product['title'] }}" target="_blank"><img width="{{image-size}}" src="{{ product['image_src'] }}" style="margin:auto; width:{{image-size}}px;"></a>                        {% endif %}                        {% if forloop.index == forloop.length %}                            <br><br>                        {% endif %}                 {% endfor %}                <table border="0" cellspacing="0" cellpadding="0" style="max-width:500px;">                    <tbody>                        <tr>                            <td style="color:#666666;">                                <span style="color:#666666;">The most informative Fitzrovia & Co. review{% if product-count != 0 %}, or helpful product review,{% endif %} received by July 31 (even just a few words) will be our winner. And of course, if you have any other feedback or ideas, we'd love to hear from you, hit reply to this email.<br><br></span>                            </td>                        </tr>                    </tbody>                </table>            </td>        </tr>    </tbody> </table> <p></p>

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