In this article, we'll show different ways you can interact with your reviews and how you can manage them with our reviews dashboard.
TABLE OF CONTENTS
How to publish or hide a review
By default, reviews will be published automatically and have this status:
We encourage our merchants to show all reviews, even the unfavorable ones. But you can publish or hide a review if it is inappropriate or irrelevant by clicking Publish or Hide.
Curated reviews will have these statuses:
You can adjust the ratings to be published automatically (Awesome plan) or turn off Autopublish entirely (free), by going to Settings > Review Widget > Review Curation.
When you turn Autopublish off, all uncurated and new reviews will be hidden.
You can also publish or hide reviews in bulk manually.
How to pin a review (Widget 3.0)
Want your best reviews to stay on top all the time? Now you can "pin" these reviews in the Review Widget, so they will be displayed first, regardless of the filters your customer may apply. This feature is available if you are using Widget 3.0.
To pin your reviews, simply go to the Reviews dashboard (judge.me/index) and click on the Pin icon. Click again on the icon if you want to un
How to delete a review
Hiding a review will remove it from your live store. Hidden reviews will be deleted after 1 week and be moved to the Archived Reviews tab.
You can also archive a review manually by clicking the Archive icon.
How to hide a review's photo/video
It's beneficial to collect as many photo/video reviews as possible. But, sometimes, the photos or videos submitted might be unfit, blurry, or not applicable to your store.
To hide a review's photo/video:
- In your Judge.me admin, go to the Reviews tab.
- Search for the review you wish to change.
- Click on the check mark under the photo/video.
How to reply to a review
One of the best ways to have an interaction with your customers is to reply to their reviews. You can thank them for a positive review or address an issue in a negative review.
To publicly reply to a review, click the Reply icon and choose Public reply (widget).
To reply privately to a review via email instead, choose Private reply (email).
Once their issues or concerns have been addressed, you can ask the reviewers for a review update by choosing Request review update email.
How to edit a review
You can edit a review to fix typos or remove personal information by clicking on the three dots > Edit Review.
For web and email reviews:
- You can make minor text edits to the name, title, and body of the reviews and add a picture/video.
- In line with our authenticity policy, star ratings can't be edited. If the star ratings need to be updated, please ask for a review update instead.
- After you click Submit, we will send an email to the reviewers to approve or deny the changes.
How to move reviews to another product
You can move a review from one product to another or make it a shop-level review by clicking on the 3 dots > Move Review.
This is useful if a customer reviews the wrong product.
If you changed the product page and wish to move your reviews to the new page, you move them all at once in Judge.me admin > More > Products & Groups.
Add/Remove a review from the reviews carousel
- In Judge.me settings, go to Other widgets > Reviews carousel >How to feature reviews > Set it to Manual.
- Then you can choose which reviews to show in the carousel by clicking the Heart icon in the Reviews dashboard.
Share a review on social media
You can manually share a review to Facebook, Instagram, Twitter, Pinterest, and Tumblr by clicking on the Share icon in the Reviews dashboard.
View the coupon code associated with a review
If you are using our Reward feature, you can check whether a review is qualified for a coupon and the coupon code sent for that review by clicking on the 3 dots > View More.
View the order associated with a review (for Shopify)
For reviews from our request emails, you can check the Shopify order for the reviewed line item by clicking on the 3 dots > View Order.