What are verified reviews?
We automatically add a "Verified" badge if the reviewer is a verified buyer of your shop. We verify the buyers based on the list of orders on your eCommerce store (Shopify, WooCommerce, or BigCommerce). In the Reviews dashboard, a verified review has the ✔ icon next to it.
Your reviews can get verified in two ways:
The reviewers left the review on the product page and clicked on the verification link we sent to their email addresses.
The reviewer bought the product and left a review using the verified link we sent them after the fulfillment of their orders.
Can web reviews be verified?
Web reviews (reviews submitted on your web store, not through a review request email) are not automatically marked as verified reviews although they may come from verified buyers. If those reviewers are from verified buyers, we'll send them a verification email, then they need to click on the link in this email to verify their reviews. Verification emails are sent to reviewers in three cases:
- If the reviewer has orders (in any shop).
- If the reviewer has logged in to the user profile.
- If the reviewer has buyer-verified reviews (in any shop).
Can imported reviews be verified?
Your imported reviews are not automatically verified. Please contact email@example.com if you import reviews from a verified source (like from another store you own). We will manually verify the reviews as long as you can provide evidence (e.g. showing screenshots of the order history from your other store).
Reviews imported from Ali Express do not fall under the category of verified reviews because we cannot determine their original source (the reviewer did not make an order from your store).
Add a Verified Reviews Count Badge
You can add a Verified Reviews Count Badge once you have collected 20 verified reviews.
Go to Settings > Other Widgets > Verified Reviews Count Badge > Verified Reviews Count Badge Installation. Then turn on the bar and we'll install the badge for you.