Review Widget

The Review Widget is our core widget that is required to collect and show your product reviews. It is the social proof widget that your buyers expect on your product page and allows them to evaluate your product but also get additional information on top of your product description. The Review Widget is part of our Forever Free plan.


Review Widget example

Review Widget Installation

The onboarding process will take you through installing the Review Widget. If you enable the Review Widget, it is automatically added to the bottom of your template/product liquid file. Afterwards, it will be manually positioned by our Theme Concierge, so please wait for minutes or a few hours to see the actual change in your theme.

You can read about manual widget installation here.


Review Widget Customization

If you are on the Awesome plan, you can also change the appearance of your Review Widget in the app settings:

  • Widget Themes. Choose between 3 themes to feature different aspects of reviews in Settings > Review Widget > Widget Themes.
  • Widget Design. If you are on the Awesome plan, you can customize the overall design and look and feel of the Review Widget in Settings > Review Widget. This includes changing the star color, the header barchart, the format of the timestamps, shop and review details, etc, as well as adding pictures and videos. You can read more information about changing the design in this article. Finally, you can make changes directly using CSS if you prefer. Note that the review body has a limit of 2000 characters.
  • Review Curation. Decide whether you want us to automatically publish your reviews above a certain rating, or if you would to prefer to manually curate all your reviews. You can also choose to allow reviewers to write a review directly on your product page on the web, or to restrict review creation to verified buyers.

If you would like to change the position of the Review Widget, or if it's not appearing in your theme for any reason, just write to us at support@judge.me and we will manually go over your case and help you.


Troubleshooting

  • Besides the in-email review form (Single Review Email Template), the Review Widget is the only way for your buyers to enter a review. Also, it serves as a fallback for the in-email review form.
  • Review pictures can only be submitted via the Review Widget.
  • The structured data for AggregateRating is held by the Review Widget and is required for showing Rich Snippets with review data in Google organic search.
  • We also have a more detailed article that covers troubleshooting across a few different cases.


Spam Review Prevention

We recommend that you turn auto-publish off, restrict web reviews to prevent spam. If you would like to keep the web reviews setting on, what you can do is to turn on the web reviews spam filter (awesome only). You can access these settings under Settings > Review Widget > Review Curation.

  • Restrict review creation: This hides the “write-a-review” button so it is not possible to leave a review via the widget on the website. Reviews creation is restricted to (a) verified buyers from our review requests, or (b) programmatically via API. 
  • Heavy restriction enabled. In addition to the above (“write-a-review” button hidden), API requests are also disabled, so spammers with bots/code that target shops will not be able to create fake reviews.
  • Enable web reviews spam filter: When you enable this, Judge.me will detect and filter out spam reviews coming from the "write-a-review" form on your webpages as well as via API using a third party spam filter. This is an Awesome only feature. You can use this setting to filter out spam if you want to continue to allow review creation via the web and API (so if you want to be less restrictive and disable the two settings above).

If you are under attack, reach out to us at support@judge.me and we will help you.