FAQ



New to Judge.me? Check these FAQ!
ON THIS PAGE How do I change my contact email for Judge.me? Can I install the widgets (star ratings, reviews, carousel, etc.) on an unpublished theme? D...
FAQ about managing reviews
1. Can I choose which reviews to display in my store? / How do I turn off the auto-publish feature? Yes, you can. However at Judge.me we recommend that you...
FAQ about review requests
1. How can I set the schedule for my review requests? To set the schedule for your review requests, go to Settings > Review Request > Timing and Form...
FAQ about importing and exporting
1. Why don't my imported reviews show up? Sometimes it takes a few minutes for all imported reviews to show up in your reviews dashboard and Review Wi...
FAQ about migrating the reviews from other review apps (Shopify, Yotpo, Stamped, or Loox)
1. How do I transfer my reviews from Shopify, Yotpo, Stamped, or Loox to Judge.me? First, please export your reviews from the review app you are using. Le...
What happens if I downgrade? How can I preserve my Awesome settings when I re-upgrade?
This article informs you what happens to your settings if you downgrade from our Awesome plan to Forever Free plan, and how you can preserve your Awesome se...
What permissions do I need to give Judge.me when installing your Shopify app?
ON THIS PAGE What permission do you need to give Judge.me? What changes will we make to your Shopify theme file? What permission do you need to give...
I have a login issue with Shopify
White screen stating the log in issue Shopify is using cookies for the app login functionality. If you are unable to login to Judge.me Product Reviews, ple...
Why is the loading speed of Judge.me so fast?
Judge.me is the lightest review app when comparing to Yotpo, Loox, Stamped, and some other review apps on Shopify.  Judge.me only loads 2 files: one Javasc...
How can I remove the Judge.me widget codes from my store?
Ask us to do it for you At Judge.me, we are happy to help you check through your codes and remove any snippets we add to display the review widgets.  Howe...