Thank you for contacting us.
On both Free plan and Awesome plan, you can chedule review request emails for offline sales via CSV upload.
I've attached the sample CSV in this reply.
You can download and follow the instruction here to schedule manual review request for your offline sales: https://judgeme.freshdesk.com/support/solutions/articles/44001260122-schedule-the-manual-review-requests-in-bulk-via-csv-upload
Let me know if you have any questions.
On the free plan, can you send a direct product review link to customers that purchased your product offline? We have had about 50 purchases take place offline but we still want to secure their 5 star review, if possible. If someone can guide me on how to do this on the free plan that would be great!