Start a new topic

E-mail

Can I send a review e-mail to a previous customer?

1 Comment

Hello Shea,


Yes, review request emails can be created for customers prior to Judge.me installation.


We have two methods for creating these requests. On of which is only available in the Awesome plan.


For the one only available in the Awesome plan, you just have to set a date from which you want Judge.me to scan your orders. It will stop on the date Judge.me was installed, and it will create the requests for those orders that are fulfilled.


You can learn more about how to use this feature here:

https://support.judge.me/support/solutions/articles/44001260123-schedule-the-review-requests-for-old-shopify-orders


The second method, available on the Free Forever plan, requires you to create a CSV file including the order information, then you would need to upload the file into Judge.me and the review requests will get created.


You can learn how to create a proper CSV file and where to upload it here:

https://support.judge.me/support/solutions/articles/44001260122-schedule-the-manual-review-requests-in-bulk-via-csv-upload


Let me know if you need further assistance.


Kind regards


Leonardo Cappillo

Judge.me customer support.

Login or Signup to post a comment