No request was sent


Using shopify, I installed the Judge.me app to send a review request to clients after 7 days. Yet the app hasn't sent any emails yet, but now my last order is in the tab ready to get a review request email. 

Why does this app not send an email to all orders?




Hello Géraldine,


Thank you for reaching us.


When installing judge.me it will send the reviews requests only for the new fulfilled orders.

for the old order (before installing judge.me) you can do it automatically -if you're on the awesome plan- check guide here: https://support.judge.me/en/support/solutions/articles/44001260123-schedule-the-review-requests-for-old-shopify-orders


and manually if you're on the Free forever plan, by importing a CSV file that contains all the orders information; guide here: https://support.judge.me/en/support/solutions/articles/44001260122-schedule-the-manual-review-requests-in-bulk-via-csv-upload


We hope this clarified your concern and feel free to write us back at support@judge.me if you need further assistance.


Best,

Mohamed

Judge.me Support Team



Hi,


That's it, it didn't send an e-mail to all fulfilled orders after I installed the app. How is this possible? 


Kr,

Géraldine


Hello Géraldine.


I have turned your question in a support ticket to better assist you. I sent you an email to

garnier.geraldine@hotmail.com and  info@laptiterebelle.be.


I have asked you some questions regarding your issue, please let me know replying to the email I sent you.


Kind regards.

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