Hi - I need help from support and really need to chat to someone. When I open up Judgeme in Firefox without logging in, I see a "Chat with Us" link at the bottom of the page, but the link is not activated. When I log in, that link is nowhere to be seen.
It is really unusual to have an app that does not have a chat bot. Is email the only way to contact support. I'm getting somewhat frustrated as it seems every time I have a question I have to wait for support to email me back.
Apologies for the inconvenience.
On few occasions we close the chats during the day, when changing shifts from one support team to the other one, or when workload is being too high. Chats are opened most of the time. You can contact us through chat right now, Belinda.
Hi I need Help,
I just installed the application on my Shopify site, I imported the reviews that were on my products (I was using another application initially) and my reviews appeared for an hour and then disappeared from the site although they are well present on the application...
Can you please help me please ?
Thanks in advance
Could you please confirm your shop domain/URL?
We will be glad to check on that for you!
You've contacted Judge.me, a review app used by online shops to send review request emails. We are not the store you bought from.
Please contact the shop you ordered from directly regarding your request
As a reviewer, you have a reviewer profile page (https://judge.me/profile), which associates all the reviews that you submitted via shops using Judge.me.
In order to edit a review , you would need to login to you judge.me/profile and look for the review , and click on edit like this
This should edit the reveiw and will update it on the live store .
Please check this guide for more info