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Missing field 'itemReviewed'

Hello,


I tried Judge.me and removed as a part of my testing. I had one review on a product before I deleted judge.me from my shopify store. Now Google complains about Missing field 'itemReviewed'.


How can I get the error removed?


Thanks

Isidro


Hello Isidro,


The issue originates because the is some left-over code from our app in your store. I can help you delete everything, but in order to help you I would need you to grant me with staff account access to your store, please. 

Grant the access to support@judge.me, I'd just need themes permission.


Send us an email when you grant us access, please.


Kind regards.

Hello Leonardo,


Sorry for not replying before. Is this something we can do together through a screen share? I don't have more staff accounts available and I would love to learn a little about this.


Best regards

Isidro

Hello Isidro,


Sorry for the late response. I could be able to help you with that. If you don't have available staff accounts, that's alright. I could send you a collaborators account request, you'd just have to accept it.

But to be able to send it I would need you to confirm if this is your store: olivo-real.myshopify.com 


If I find that the error is coming from the Judge.me left overs, I would be able to fix it. However, if the error comes from Yotpo, your current review app, you would need to contact them.


I'll wait for your respone.


Kind regards.

Hello Leonardo,

Sounds fair, feel free to send me a collaboration request.


Best regards,

Isidro

Hi Isidro!


I've sent a collaborator account request to olivo-real.myshopify.com.


Please check and let us know when you have granted the access.


Best,

Quynh

Hello Isidro,


Thank you for granting us access.


I have checked your structured data and I can see that the aggregate rating field is missing, which is producing the missing field 'itemReviewed' issue.


Since you are not using Judge.me anymore, we are not appending our aggregate rating value. You would need to ask Yotpo to get their aggregate ratings field into your store's structured data. That way the issue will go away and your ratings will start showing up in search results.


Regarding any left-over code from our app, there was actually none.


I hope the information is helpful to you.


Kind regards

Leonardo

Hello Leonardo,


After comparing Yopto and Judge.me I decided Judge.me fits better my needs. 


do you have a tutorial on how to migrate from Yopto to Judge.me as not to lose reviews and cause any issues with the shop?


Thanks,

Isidro

Hello Isidro,


It is not difficult to switch from Yotpo to Judge.me. Here is what you need to do to perform a successful switch:


  1. Export all your reviews from Yotpo. We have a short article here to help you: https://support.judge.me/support/solutions/articles/44001753742-exporting-reviews-from-yotpo
  2. Go ahead and install Judge.me. You can choose what widgets would you like to have automatically installed in your store. We can also help you out hiding their widgets from your store, so only ours is displayed.
  3. Uninstall Yotpo. WARNING: if you would like to remove their code from your store, we strongly recommend reaching their support team and asking for their code removal. Otherwise, you might end up breaking your store.
  4. You can send us your CSV file (exported reviews) to check out the file's format and import your reviews for you.
  5. The FAQ section on our compare page might also be helpful to you: https://judge.me/compare/yotpo

Let us know if you have any questions.


Best,

Kien Tran

Hello,


I just installed Judge.me and upgraded it to paid version. Could somebody reach out to help smoothing the transition?


Thanks

Isidro

Hello Isidro,


If you do have a reviews CSV exported from Yotpo, you then can import to judge.me here:


Import/Export > Import Reviews > From Review Apps

Or click on this link https://judge.me/import?jump_to=from+review+apps


If you have any issues or difficult during the import, feel free to contact us at support@judge.me - we will check and do the import for you or advise you further.


Best,

Kien Tran

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