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I get the message "Oops, we're stuck!"

I tried to import more reviews of Aliexpress. But I am not able to do that, I get the message "Oops, we're stuck!" How can I fix this?

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Hello there,


Thanks for getting in touch. We know that AliExpress is changing their page formats and page loading structure. This means sometimes we have problems importing reviews. This often occurs when AliExpress has heavy traffic, which causes their pages to have issues loading. 

In many cases, the problem is that the reviews are not correctly loading at the bottom of AliExpress pages (even when they say there are reviews on top). This means we can't import the reviews from this product at the moment.

The problem usually goes away after a while, so if you are experiencing problems, can you try again later after a couple of hours?  


If you still experience any trouble later on, please send us to our support email: support@judge.me:

1) The AliExpress product links you are using to try to import from
2) The corresponding Shopify products
3) And a screenshot of your import criteria.

We'll check them for you.


Leonardo Carlo

Judge.me customer support

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