We just got a review from a strange email with a bunch of swears. Is there an IP?
We are actually starting to get attacks from counterfeiters of our brand that are ripping off our stuff. So we see things like this and think it is related to that. I am open to suggestions on how we can protect our product reviews from malicious things like this.
To prevent spam reviews, you can:
(1) Restrict web reviews creation, including turning on the "Heavy restriction" so the spammer can no longer create a bot or code to programmatically create fake reviews.
You can find it in Settings > Review Widget > Review Curation > Web Reviews
Or click on this link https://judge.me/settings?jump_to=web+reviews
(2) Turn on the web reviews spam filter so that Judge.me will detect and filter out spam reviews from Web and API.
You can find it in Settings > Review Widget > Review Curation > Web Reviews Spam Filter
Or click on this link https://judge.me/settings?jump_to=web+reviews+spam+filter