We just got a review from a strange email with a bunch of swears. Is there an IP?
We are actually starting to get attacks from counterfeiters of our brand that are ripping off our stuff. So we see things like this and think it is related to that. I am open to suggestions on how we can protect our product reviews from malicious things like this.
In this case, if you like to prevent this from happening, what you can do is to restrict the creation of web reviews, including turning on the "Heavy restriction" setting so the spammer can no longer create a bot or code to programmatically create fake reviews:
You can find it in Settings > Review Widget > Review Curation > Web Reviews
Or click on this link https://judge.me/settings?jump_to=web+reviews
Let me give you more pieces of information about how these systems work:
The Spam Filter for all Web Reviews: Settings > Review Widget > Review Curation https://judge.me/settings?jump_to=web+reviews+spam+filter
When you enable this, Judge.me will detect and filter out spam reviews coming from the "write-a-review" form on your webpages as well as via API using a third party spam filter.
You can read more info about spam prevention in this article about Review Widget 101 (scroll all the way to the last section about spam.)
The settings for web reviews to prevent spam: https://judge.me/settings?jump_to=web+reviews
1. Restrict review creation: This hides the “write-a-review” button so it is not possible to leave a review via the widget on the website. Reviews creation is restricted to (a) verified buyers from our review requests, or (b) programmatically via API.
2. Heavy restriction enabled: In addition to the above (“write-a-review” button hidden), API requests are also disabled, so spammers with bots/code that target shops will not be able to create fake reviews.