If you have orders made outside of your e-commerce platform, you can initiate manual review requests for these orders by uploading a CSV file. Here's a step-by-step guide to help you through the process.
Step 1: Create the CSV file
Open the Judge.me manual requests template.
Click on Make a copy.
Step 2: Fill in the information for the requests
In the CSV file, each column serves a specific purpose:
reviewer_name | required | name of the customer (We only use this if the email is not attached to any name yet) |
reviewer_email | required | email of the customer |
product_id | either is required | You just need to fill in either the product_id or produt_handle of the purchased product. |
fulfilled_at | required | the date the order was fulfilled (dd/mm/yyyy) |
quantity | optional | quantity of the purchased product (set to 1 by default) |
processed_at | optional | the date to send the review request (dd/mm/yyyy)
|
Step 3: Upload the file to Judge.me
From Judge.me admin, go to Collect Reviews > Request History > Schedule Requests
For other platforms
For other platforms
Once you've filled in the required information, download the sheet by going to File > Download > Comma Separated Value (.csv).
In your Judge.me admin panel, go to Request > Requests dashboard.
Click on Schedule Requests.
Under For orders outside of Shopify, in bulk via CSV upload, choose your file and click "Upload CSV."
Step 4: Review the results
After uploading the CSV file, we will process the requests and send you a notification email containing the details.
You can monitor the number of requests scheduled and any that may have failed in the Requests dashboard.
Orders from the CSV file are highlighted with a green stripe and are labeled as Manual.
We'll wait for 10 minutes before sending the requests, even if the process_date is in the past. This allows you to review and, if necessary, skip certain requests by clicking Don't send for this request in the More column of the Requests Dashboard.
For other platforms
For other platforms
Orders from the CSV file are highlighted with a green stripe and are labeled as Manual.
We'll wait for 10 minutes before sending the requests, even if the process_date is in the past. This allows you to review and, if necessary, skip certain requests by clicking Don't send for this request in the More column of the Requests Dashboard.
Note: If you are using Klaviyo integration to send review requests, please note that manual review requests will be sent from Judge.me.
If you need help scheduling manual review requests, contact our team at [email protected]. We're available to help 24/7!