If you have orders made outside of your e-commerce platform, you can create manual review requests for these orders via CSV upload.

Step 1: Create the CSV file

Step 2: Fill in the information for the requests

Here's what each column in the CSV file means:

requiredname of the customer (We only use this if the email is not attached to any name yet)
reviewer_emailrequiredemail of the customer
either is requiredYou just need to fill in either the product_id or produt_handle of the purchased product.
fulfilled_atrequiredthe date the order was fulfilled (dd/mm/yyyy)
quantityoptionalquantity of the purchased product (set to 1 by default)

the date to send the review request (dd/mm/yyyy)

  • If blank, we will calculate using the fulfilled_at + wait_days in your settings. 
  • If processed_at is a date in the past, we will schedule the request 10 minutes after you upload the file.

Step 3: Upload the file to Judge.me

  • When you're done adding the information, download the sheet by going to File > Download > Comma Separated Value (.csv) to download the sheet.
  • From your Judge.me admin, go to Request > Requests dashboard
  • Click Schedule Requests.

  • In For orders outside of Shopify, in bulk via CSV upload, choose your file and click Upload CSV.

Step 4: Review the results

After you upload the CSV file, we will process the requests and send you a notification email with the details.

You can see how many requests were scheduled, how many failed, and double-check the send date in the Requests dashboard.

The orders from the CSV file are highlighted with a green stripe and show as Manual.

We'll wait for 10 minutes before sending the requests, even if the process_date is in the past. 

This allows you to check the requests and skip certain requests (if needed) by clicking Don't send for this request in the More column in the Requests Dashboard.